All DISCOs • New Connection • ENC Portal
Need a new electricity connection for a new home, shop, factory or tubewell? The full method for applying online through the official Electricity New Connection (ENC) system in all DISCOs in Pakistan, along with the documents and time required, is explained in detail here. First confirm which DISCO's area your property falls in.
A new connection is needed when there is a newly built property, or a separate meter is required. This includes new homes, buildings built on residential plots, shops and commercial properties, offices, factories, agricultural tubewells, warehouses and educational institutions. Before applying, you must have ownership or occupancy documents.
An electricity new connection in Pakistan begins on the ENC portal, the Electricity New Connection system run by PITC, which serves the distribution companies through one national application route. The portal address is enc.com.pk. The steps below follow the online route end to end, including the parts applicants most often miss.
First, open the portal and choose your distribution company from the list. Choosing the wrong company is the most common early mistake: the company must be the one whose territory the property stands in, which you can confirm from the coverage table on this page or from a neighbour's bill. Next, choose the application type. A first-time meter at a property is a new connection application; changes to an existing connection — a name change, a load change or a tariff change — use the separate "Change" form on the same portal, covered later on this page.
Then fill in the form: the applicant's name and CNIC number, a mobile number for updates, the full property address, the connection category, and the load requested in kilowatts. The form may also ask for a neighbouring connection's reference number, used to pin down the location and feeder, so keep a neighbour's bill handy. Enter the address exactly as it appears on the ownership documents: a mismatch is a frequent reason for the file being sent back.
Upload the documents the form asks for, as clear scans or photographs, and submit. The portal issues a tracking ID: write it down and keep it with the CNIC number, because the tracking ID is how you follow the file afterwards. One point needs emphasis. Submitting online does not always end the process. Some offices ask the applicant to print the submitted form, attach hard copies of the documents, and hand the set in at the subdivision office serving the address, sometimes within a few days of the online submission. If the portal or the confirmation message mentions an office visit, treat it as part of the application, not an optional extra, and go before the file stalls.
After submission, the office verifies the documents and may inspect the site to confirm the address, wiring and feasibility of supply. If everything checks out, it issues a demand notice; once that is paid and confirmed, the service line is laid, the meter is installed, and supply is switched on. Check the status with the tracking ID at each stage, and respond quickly to any request for a missing document — unanswered files are the ones that drift.
Load is the power, in kilowatts, that the connection is approved to draw. It sets the security deposit and the fixed charges, and it decides whether the installation can run the property's appliances together without tripping. Estimate it by listing the appliances that run at the same time — lights, fans, air conditioners, refrigerator, water pump, iron, washing machine and any workshop machinery — and adding up their rated power.
Phase follows from load. A single-phase connection suits an ordinary home with a modest load. A three-phase connection suits a larger home, a commercial premises or an industrial unit where the load is high or where three-phase machinery will run. The office confirms the phase during the technical inspection; requesting three-phase supply for a small home adds cost without benefit, while requesting single-phase supply for a heavy load invites repeated tripping and a later load-change application.
The tariff category must match the actual use of the premises. A home is domestic, a shop is commercial, a factory is industrial and a tubewell is agricultural, and each category is billed under its own tariff structure. Applying under the wrong category to chase a lower rate is a false economy: the category is checked at inspection, it is printed on the bill, and a mismatch can lead to reclassification, back-billing and a fine. If the use of a premises changes later — a home converted into offices, for example — apply for a tariff change through the Change form rather than letting the old category run on.
The demand notice is the bill for creating the connection, and it is the document the whole application works towards. Issued after verification and site inspection, it lists the charges that apply to that specific application. The usual heads are the security deposit, held against future bills and based on the sanctioned load and category; the service connection charges for the work of connecting the premises; and the cost of material and labour for the service line, poles or other infrastructure the connection needs. Where the property is far from the existing line, or where a transformer upgrade is required, those infrastructure items appear on the notice too, which is why two neighbours can receive very different demand notices for similar houses.
Read the notice carefully before paying: check the name, address, load and category against the application, because an error on the notice becomes an error on the connection record. Note the last payment date printed on it — demand notices carry a validity period, and an unpaid notice lapses, after which the file may need reviving or resubmission. Pay through the channel the notice names, keep the receipt safe, and upload proof of payment promptly where the portal asks, since technical work is only scheduled after payment is confirmed. The final amount is always the one on the demand notice itself.
A straightforward domestic connection, where the property stands close to an existing supply line and the documents are complete, is typically completed within a few weeks of the demand notice being paid. That is a typical estimate, not a promise: the real duration depends on the subdivision's workload, the inspection schedule and the technical work needed. Connections needing new poles, a longer service line or a transformer upgrade take longer, as that work is planned separately from the meter installation.
The delays applicants can control are almost always documentary: incomplete documents, a CNIC number that does not match the form, an address written differently on the form and on the ownership papers, or a missing owner permission for a tenant application. The delays they cannot control are technical: a site that needs a feasibility study, a feeder that is already loaded, or work that must wait for material. The practical response is the same in both cases: submit a complete, consistent file, answer the office's queries the day they arrive, and check the tracking status regularly so a stalled file is noticed early rather than discovered weeks later.
The documents depend on who is applying and for what purpose. The table below separates the usual requirements by connection type. Keep the originals ready even when only copies are uploaded, because the office may ask to see them during verification.
| Connection type | Documents usually asked for |
|---|---|
| Domestic — owner applying | CNIC copy, proof of property ownership (registry, allotment letter or transfer papers), and a wiring contractor's test report for the premises |
| Domestic — tenant applying | CNIC copy, tenancy agreement or rent deed, written permission or no-objection from the owner, and the owner's CNIC copy or ownership proof where the office asks for it |
| Commercial — shop, office or business | CNIC copy, ownership proof or tenancy documents with the owner's permission, and business registration or trade licence documents where applicable |
| Industrial — factory or processing unit | CNIC copy, ownership or lease documents for the site, business or company registration documents, and the wiring test report for the installed load |
| Agricultural — tubewell or irrigation | CNIC copy, land ownership or tenancy documents for the agricultural land, and the wiring test report for the pumping installation |
Every application also needs a working mobile number for updates and verification calls, and a neighbour's bill copy is commonly requested to confirm the location. A power of attorney is needed when someone applies on another person's behalf, and witness CNIC copies are sometimes requested with it. Scan at a readable resolution and check each upload opens correctly: an unclear document will be asked for again and the file will wait.
Depending on the connection category and the condition of the property, the DISCO may also ask for further documents.
| Type | For Whom |
|---|---|
| Domestic | Homes, apartments, residential buildings — the most commonly applied-for type |
| Commercial | Shops, offices, restaurants, small businesses |
| Industrial | Factories, processing units, industrial plants — a higher load is required |
| Agricultural | Tubewells, irrigation systems, farming machinery |
The total cost of a new connection differs for every application, so no fixed price is given on this page. The final amount is in the official demand notice. The cost depends on: connection category, required load, property location, existing infrastructure, need for extra poles, need for a transformer upgrade, and the property's distance from the supply line. Charges can increase because of a three-phase connection, extra poles, a transformer upgrade or a higher load.
| Stage | Estimated Time |
|---|---|
| Application submitted | 1 day |
| Initial verification | 2–5 days |
| Demand notice prepared | 2–5 days |
| Fee payment verification | 2–5 days |
| Technical processing | 5–15 days |
| Meter installation | 5–10 days |
This time is a commonly stated estimate; the exact timeline depends on your DISCO's subdivision and the nature of the work. A standard residential connection is usually completed within a few weeks of payment being confirmed. A project needing more infrastructure can take longer.
Choose your company and confirm that you are in its area. The company name is printed on the bill, and that is final.
| Company | Full Name | Area | Official bill portal | Helpline | Bill Check |
|---|---|---|---|---|---|
| LESCO | Lahore Electric Supply Company | Lahore, Kasur, Sheikhupura, Okara and Nankana Sahib | bill.pitc.com.pk/lescobill | 118 and 0800-00118 (toll-free), power failure 042-111000118 | Bill Check |
| GEPCO | Gujranwala Electric Power Company | Gujranwala, Sialkot, Gujrat, Narowal, Hafizabad, Mandi Bahauddin | bill.pitc.com.pk/gepcobill | 118, complaint SMS 8118 | Bill Check |
| FESCO | Faisalabad Electric Supply Company | Faisalabad, Sargodha, Jhang, Mianwali, Khushab, Bhakkar, Toba Tek Singh, Chiniot | bill.pitc.com.pk/fescobill | 118, complaint SMS 8118 | Bill Check |
| IESCO | Islamabad Electric Supply Company | Islamabad, Rawalpindi, from Attock to Jhelum | bill.pitc.com.pk/iescobill | 118, complaint SMS 8118 | Bill Check |
| MEPCO | Multan Electric Power Company | 13 districts of South Punjab | bill.pitc.com.pk/mepcobill | 118 and 0800-63726 (toll-free), complaint SMS 8118 | Bill Check |
| PESCO | Peshawar Electric Supply Company | Khyber Pakhtunkhwa | bill.pitc.com.pk/pescobill | 118, complaint SMS 8118 | Bill Check |
| HAZECO | Hazara Electric Supply Company | Hazara division (Abbottabad, Mansehra, Haripur and nearby areas) | bill.pitc.com.pk/hazecobill | 118, complaint SMS 8118 | Bill Check |
| HESCO | Hyderabad Electric Supply Company | Hyderabad and southern Sindh (except Karachi) | bill.pitc.com.pk/hescobill | 118, complaint SMS 8118 | Bill Check |
| SEPCO | Sukkur Electric Power Company | Upper Sindh (Sukkur, Larkana, Khairpur, Dadu, Ghotki, Jacobabad, Kashmore, Shikarpur) | bill.pitc.com.pk/sepcobill | 118, complaint SMS 8118 | Bill Check |
| QESCO | Quetta Electric Supply Company | Balochistan (except Lasbela) | bill.pitc.com.pk/qescobill | 118, complaint SMS 8118 | Bill Check |
| TESCO | Tribal Areas Electric Supply Company | Merged tribal districts (Bajaur, Mohmand, Khyber, Kurram, Waziristan and nearby areas) | bill.pitc.com.pk/tescobill | 118, complaint SMS 8118 | Bill Check |
Before applying, confirm which DISCO's area your property falls in. Applying to the wrong company will not move the application forward.
Check the status using your application or reference number. This shows verification updates, the demand notice, payment confirmation and meter installation progress. Always keep your application reference number safe.
Delays are often caused by incomplete documents, incorrect information, an ownership dispute, a missing NOC, technical feasibility or extra infrastructure. For faster approval, give correct CNIC information, upload clear scans of documents, give a valid mobile number, respond promptly to verification, pay as soon as you receive the demand notice, and keep copies of all documents with you.
Online submission goes through the one ENC portal for every company, but the physical work — verification, inspection and meter installation — is done by the subdivision office that serves the property's address. The table below gives the headquarter city for each company as a starting point; the office that matters for an application is the subdivision office for the property, not the head office. A neighbour's bill names the subdivision, and the ENC portal's company selection leads to the same local structure.
| Company | Headquarter city | Where the work happens |
|---|---|---|
| LESCO | Lahore | Subdivision offices across Lahore, Kasur, Sheikhupura, Okara and Nankana Sahib |
| GEPCO | Gujranwala | Subdivision offices across Gujranwala, Sialkot, Gujrat, Narowal, Hafizabad and Mandi Bahauddin |
| FESCO | Faisalabad | Subdivision offices across Faisalabad, Sargodha, Mianwali, Khushab, Jhang, Bhakkar, Toba Tek Singh and Chiniot |
| IESCO | Islamabad | Subdivision offices across Islamabad and Rawalpindi, Chakwal, Attock and Jhelum |
| MEPCO | Multan | Subdivision offices across the 13 districts of South Punjab |
| PESCO | Peshawar | Subdivision offices across Khyber Pakhtunkhwa except the Hazara districts |
| HAZECO | Abbottabad | Subdivision offices across the 8 Hazara districts |
| HESCO | Hyderabad | Subdivision offices across southern Sindh, outside Karachi and outside SEPCO territory |
| SEPCO | Sukkur | Subdivision offices across upper Sindh |
| QESCO | Quetta | Subdivision offices across Balochistan |
| TESCO | Peshawar | Subdivision offices in the merged tribal districts; confirm the serving office on the ENC portal |
For in-person visits, go to the subdivision office named on a neighbour's bill for the same street, carrying the CNIC, the tracking ID and copies of every uploaded document. Head offices handle policy and escalation, not routine applications.
Connections change hands and change shape, and the ENC portal's Change form covers those changes. A name change is needed when a property is sold, inherited or transferred: the new owner applies with the CNIC, the transfer or succession documents, the latest bill and, where required, the previous consumer's no-objection. Until the name is changed, bills keep arriving in the old name and the old consumer remains responsible on the record, so a buyer should not let this wait.
A load extension adds approved load and a load reduction takes it away. Both go through the Change form, both need a wiring test report for the new load, and an extension may require an additional security deposit for the increased load, as shown on the demand notice. A tariff change follows the same route when the use of the premises changes. A faulty, damaged or slow meter is replaced through an application as well: report the fault to the subdivision office, apply where the company directs, and keep the application number until the replacement meter is installed and its first reading appears on a bill. The reference number stays the same unless a completely new connection is created at a different address.
Yes, an application can be started through the official ENC system; choose your DISCO as the company.
It depends on category, load, location and infrastructure. The final amount is in the demand notice.
A domestic application is usually completed within a few weeks of payment verification, but it depends on the category and technical work.
Yes, if the required authorisation documents or NOC are available.
A separate meter is often needed for a new residential unit.